Information for Disabled Guests

Accessibility for Disabled Guests

Hideaway festival is committed to ensuring we are an event everyone can attend and enjoy., with this in mind, our access facilities are for customers with permanent / long term access requirements and are not for people with temporary impairments such as broken bones or healing wounds.

We offer a complimentary ticket for one Personal Assistant for each guest with access requirements, however we do require for you to apply for this through our Personal Assistant (PA) ticket scheme, details of which can be found in this section.

We have endeavoured to provide as much information as possible in these FAQs, however should you have any specific questions, please do not hesitate to contact our team at [email protected]

Arriving by Car

Please always use festival directions when you see them, and turn off SAT NAVs as these are not always up-to-date and may change due to event situations.

Please inform our car park stewards on arrival if you require access to the accessible parking.

The Site

Hideaway Festival is an outdoor event held on Kings Farm, next to Hylands Park, Chelmsford. The majority of the grounds are grass and can therefore present mobility problems, particularly in bad weather conditions. If it rains it may get muddy and access around the site (other than on paths) may be very difficult. Electric wheelchairs can tackle most areas without too much trouble but the ground can be uneven in places.

There are some pathways connecting the main events field with the car parks and camp sites, but the majority of the festival is on short grass with firm soil. Your personal assistant will need to assist you if it becomes difficult.

We do not offer any internal transport due to the limitations of moving around the site.

There are around 3 main performance areas, which are all located in the main arena.

Where do I collect my Personal Assistant (PA) pass from?

To collect your one free Personal Assistant pass, you must arrive with your tickets and the person who will be your PA. No wristbands can be collected in advance or by anyone else.

The Personal Assistant (PA) pass can be collected from the box office upon entry.

All people (adults, teens and children) other than your ONE FREE Personal Assistant must have a valid ticket to enter the festival including the person requiring assistance. The name listed as your Personal Assistant can also change and you do not need to let us know in advance.

Personal Assistant (PA) Pass

Customers requiring assistance throughout the festival are entitled to one free pass for their Personal Assistant/Support worker. Please note that the customer requiring assistance must have a ticket.

In our commitment to make Hideaway Festival accessible to everyone, we may provide ticket holders that would be unable to attend without use of a personal assistant (PA), and are in receipt of one or more of the following, with a ticket at no additional cost for one PA:

• Middle or Higher rate DLA for care and/or mobility
• Receipt of Personal Independence Payment (PIP)
• Evidence of being severely sight impaired
• CredAbility Access Card – + 1 category requirement
• A recognised Assistance Dog ID Card.

To claim your free pass PA pass, please email copies of one of these documents and proof of ID to [email protected], you must then purchase all other tickets and email [email protected] with your order number, name, address and email. Hideaway Festival will then pass this information over to our ticketing partners who will issue you with an E-Ticket.

PLEASE NOTE, due to the number of enquiries we receive we won't be able to respond to queries that don't contain all the correct information.

Viewing Platforms

There will be a viewing platform in front of the main stage. Customers requiring access to this platform will require a Viewing Platform (VP) pass. These must be requested by completing the Personal Assistant (PA) Application Form.
The viewing platforms are solely for the use of our access customers plus one other.

This platform will be managed by a festival steward.

Chairs are not provided on any of the platforms but customers can bring their own.

Please note customers using large scooters will be asked to park these at the bottom of the VP ramps when possible to ensure we can accommodate as many access customers on the platforms as we can.

Accessible Toilets

There are accessible toilets both on the campsite and main arena, exact locations will be confirmed when the official festival map is released.

Accessible Showers

Accessible showers will be available in the campsite area.

Assistance Dogs

If you would like to bring an Assistance Dog to the festival, please contact us directly first on [email protected]

We will request evidence in order for you to do so (this will usually be either be the Dogs’ ID book or evidence of the dog’s training as an Assistance Dog from an ADUK certified organisation).

Strobe Lighting & Special FX

We would like to advise all customers that flashing lighting, lasers, strobes and other special fx effects may be in use at the festival site.