When do tickets go on sale?
Tickets will be on sale from 10am on Thursday 20th February 2020. Tickets can be purchased directly through our website.
Is there a limit to how many tickets I can buy?
A maximum of 20 tickets can be purchased in a single transaction, should you require a greater number of tickets, please contact our team on.
I need to contact someone about tickets, where do I go?
Contact details for tickets queries can be found in your confirmation email.
If you require any further assistance, please email our team on [email protected]
What payment methods are available?
We accept Visa & Mastercard payments for tickets purchased directly through our website.
Can I purchase different ticket types in one single transaction?
Yes, when purchasing tickets through our website, it is possible to buy a combination of any of the available tickets on sale.
Can I use Hideaway's Facebook to try to buy or sell a ticket?
No, we do not allow the buying, selling or advertising of ANY tickets on our social media platforms. Any posts relating to the buying or selling of tickets will be removed.
How much are tickets?
All of our ticket prices and options are available on our Ticket Page.
How do I avoid buying fraudulent tickets?
Please only purchase tickets through our website, via our dedicated tickets page, or through our official ticket agents.
Official Agents :
Gigantic Tickets - www.gigantic.com
Ticketmaster - www.ticketmaster.co.uk
Festicket - www.festicket.com
Hideaway Festival strongly advise against buying any tickets from other sources, they are often more expensive than purchasing from an official reseller and may be fraudulent.
Will I get in with a forged ticket?
No. Only valid tickets purchased from an authorised ticket agent will be accepted upon entry.
If you are suspicious about the validity of your ticket, please contact [email protected]
If I can't make it, can I get a refund?
Tickets are non-refundable for this event.
I accidentally purchased tickets to the wrong day; can I exchange them or get a refund?
Tickets for this event are non-refundable.
For all queries regarding ticket exchanges please contact the ticket agency from whom you purchased the tickets.
Are wristbands exchangeable, I.E. can I pass mine onto a friend if I don't want to stay?
Wristbands are non-exchangeable, each guest must exchange their own ticket for a wristband upon entry to the festival.